Returns and Exchanges Policy

This policy applies to retail purchases from ehobbyasia.com.

Returning an unwanted item

You may return an unwanted item within 14 days after receiving your order. It must be brand new and unused, in its original packaging, with all manuals and accessories. Customised, disassembled or modified items cannot be returned as unwanted items.

For an eligible return, choose store credit for the full returned product value or a refund subject to a 20% restocking fee. Original delivery charges are not refundable for a change-of-mind return, and you are responsible for return shipping costs.

Faulty items

Our 30-day policy for factory-defective items starts when the item arrives at your shipping address. Contact us promptly with your order number, a description of the problem and photos or a short video. Our team will help troubleshoot using the manufacturer's instructions. If the product is confirmed defective as supplied, we will arrange replacement support.

A confirmed faulty-item return is not subject to the change-of-mind restocking fee. If our support team authorises a return for replacement after troubleshooting, eHobbyAsia will arrange the applicable shipping costs with you. Please obtain authorisation before sending the item back.

How to return

Contact sales@ehobbyasia.com for a Return Merchandise Authorisation (RMA) number and return instructions. Returns sent without authorisation cannot be accepted.

• Include your RMA number and a copy of the original invoice.
• Include a note explaining the reason for return.
• Include the original packaging, manuals and all supplied accessories.

Refunds

Once the returned item has been received and checked, the approved refund is processed using the original payment method, or store credit is issued if that is the agreed option. The change-of-mind refund and shipping conditions above apply to unwanted items.

Changes and cancellations

Contact us immediately with your order number if you need to change or cancel an order. We can cancel and refund it if we catch it before it leaves our warehouse. Once shipped, an order cannot be stopped or changed; request return authorisation after delivery instead. Unwanted-item returns after dispatch follow the 14-day policy above.

Read our returns FAQs or contact customer service.

Updated 10 September 2026.