Terms and Conditions

The following terms and conditions govern your visit, access to, and use of, this website located at www.ehobbyasia.com operated by eHobby Asia International, and any of eHobbyAsia.com's services accessible through the website. By using this eHobbyAsia.com or submitting an order for products or services, you indicate your acceptance of, and agreement to be bounded by, the terms and condition of eHobbyAsia.com.

Website Content

The contents of site may be changed by eHobby Asia in the future without prior notice. It is up to you, as a user, to occasionally return to our site to check for latest updates of the terms and condition. Any amendments of terms and conditions will be taken in effect immediately. Your usage of eHobbyAsia.com following any changes will constitute agreement to such amendments. It is possible for the contents of the site to have typographical errors, photographic errors, inaccuracies in data or omissions for the item descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologize for any inconvenience caused.

Order Limitation & Rights of Refusal

Due to the quick turnovers of certain items, eHobbyasia.com reserves the right at anytime to amend the prices and availability without prior notice. In some rare cases, you may order a product that is no longer available, and we will contact you directly and provide you with different options available at that time.  You may choose another product instead, or cancel your order get a refund.  eHobbyasia.com reserves the final decision to refuse any order, in which case we will cancel your order and refund your payment in full.

Changes To This Terms & Conditions

eHobbyasia.com reserves the right to change or modify any of the terms and conditions contained in this User Agreement, or any policy of the Site, at any time without prior notice. Any changes or modifications to this User Agreement or policy will take immediate effect upon posting of the revisions. Please review this User Agreement and any other applicable policies periodically in order to understand the terms and conditions that apply.

Import and sales taxes

Import charges depend on your destination and order. For US orders, Express or SureShip options with prepaid tariffs and taxes show the charges at checkout, so those included charges are paid in advance. For other services or destinations, you are responsible for applicable charges that are not included at checkout. If a parcel is returned because import charges were refused, a 20% restocking fee applies and the original shipping charge is not refundable. Review the checkout breakdown before paying.

Problem With Your Order

If you receive a faulty product that does not work, please contact us immediately.  The sooner you do, the more likely that we can help you resolve the problem quickly.  If you delay to contact us, we may not be able to support you.

Most often, the problem can be resolved by email or phone.  Please take a photo or video showing the problem that you are experiencing.  We will do our best to help you troubleshoot the problem.  This may involve asking you to test the product in different ways, or even sending you replacement components and parts to fix the item.  If this fails, we may ask you to return the faulty product so that we can exchange it for you.  All shipping fees would be paid by eHobby.  However, this takes a long time so we will only ask you to send items back when we have truly exhausted all attempts to fix it remotely with you.

Please do not return products without first discussing with us and getting approval to return.  Otherwise we may not be able to match products that we receive in the warehouse to you.

The Color Of A Product You Received Looks Different From Photos On Our Website

Photos shown on our website are for reference only and sometimes, the color may look different on different models of phone or computer screens.  It is entirely possible that the actual item you receive will be a slightly different color than what you saw on your phone or computer screen.  Unfortunately we cannot cater to the different color tones of every phone and computer screen in the world, so please understand that photos and colors are for reference only.

Some manufacturers also may change the color of their products slightly over time, either due to a change in material or a change in the surface coating.  If the color variation is small and the manufacturer did not notify us of the small color change, we may not update the photo on our website.  So if the exact color is very important to you for matching your loadout, please ask us and we will do our best to confirm by taking additional photos, or just confirming that the photos on our website are accurate.

Changing and cancelling your order

Contact us immediately with your order number. We can cancel and refund an order if we catch it before it leaves our warehouse. Once it has shipped, it cannot be stopped or changed; you will need to request a return after delivery. The cancellation window can be short because orders are usually dispatched within 24 hours on business days.

If you request a change-of-mind return after dispatch, the 14-day unused-item return conditions apply. See our Returns and Exchanges Policy.

Returning and refunding an item

Yes. The return window for an unwanted item is 14 days after you receive your order. The item must be brand new and unused, with its original packaging, manuals and accessories. Contact us for return authorisation before sending anything back. Modified or customised items cannot be returned as unwanted items.

For an eligible unused return, you can choose store credit for the full returned product value or a refund subject to a 20% restocking fee. Original delivery charges are not refundable for a change-of-mind return, and you pay the return shipping. See our Returns and Exchanges Policy.

Confirmed faulty-item returns are not subject to the change-of-mind restocking fee. Contact us before sending any product back. The original packaging, accessories and manuals must be included.